Pepipost Reviews

I asked to have the domain added, and Mr. Selvyn was super helpful in getting it activated quickly. I'm really grateful to him.

The customer service is just the worst; it feels like they're only after your cash and then disappear without a trace. It's way smarter to buy from a reliable source.

PEPI had to rebrand. I mean, seriously, could it be the ATROCIOUS CUSTOMER SERVICE? They sure know how to take your cash, though. I forked over for a year back in March, and now it's May, and they won't give me a refund. I've been dealing with this problem for OVER A YEAR, and they still can't sort it out. Who knows how many clients I’ve lost because I couldn’t send my emails. I definitely wouldn’t recommend PEPI, and just a heads up, they’ve switched their name to NETCORE.

The support team is just awful, and overall, their service leaves a lot to be desired. We keep hearing the same issue from clients who say they’re not getting crucial emails from us. AVOID PEPIPOST/NETCORE AT ALL COSTS!

I can't believe you guys! No reason to cancel my domain! I strongly advise against using their service! It's just a scam operation with no contact number!

Honestly, I’m so mad I could scream! 😡😡😡😡😡😡😡

Our crew took a look at your domain and came up with this reason for not approving it.

Reason - From our evaluation of the domain, we conclude that your mailing needs seem to be promotional, which might either breach our acceptable usage guidelines or be seen as spam by email service providers.

I've never come across such a terrible service in my life. I used SendGrid for a couple of years, but we had to move on due to issues with sending. Someone suggested we try this service, thinking it might be the answer to our problems. However, after we applied for acceptance, they turned us down, claiming we were mistaken. We needed to verify our .net domain, which redirects to our actual .com domain, because we noticed a bunch of folks on TrustPilot calling Pepipost a scam. They then insisted we add our original domain, but we declined for security reasons. I spoke with a guy named Adil from Pepipost, and honestly, it felt like he thought we were clueless. I spent an hour trying to explain things to him, but he just didn’t get it. Plus, it was frustrating to realize that this service doesn’t even have a phone number. We really hope they can clarify things without being condescending. If I could give a rating lower than one star, I absolutely would.

The support I received was really friendly. They provided excellent customer service when there was a mistake. They helped me out nicely to fix it. Big thanks to the team!

At the beginning, their service was really good, but once you start forking over cash, it feels like they just don’t care anymore. I’ve been having a tough time with mail delivery issues and have chatted with the support team multiple times. Each time, I get the same old line: 'We’re working on it, and you’ll be updated.' Honestly, I’ve sent a bunch of emails that they haven’t even bothered to respond to. Now, their chat feature doesn’t even let me reply! They keep asking how they can assist, but I can’t get a word in. I’ve got screenshots and emails to back this up because it sounds wild, but this is how they treat their customers.

Navigating the user interface can be a bit tricky for newbies, but I managed to figure it out, only hitting a snag when my emails got flagged by Gmail.

I hesitantly reached out via the chat box, expecting a bot response. To my surprise, a real customer service rep replied right away, guiding me through the custom envelope setup in under 5 minutes!!

I'VE NEVER BEEN THIS IMPRESSED WITH AN ONLINE SERVICE.

I took off one star due to the somewhat unclear instructions during the setup.

I attempted to set up a new account, but when I went to register, the form was altering my password unexpectedly and it just wouldn’t work. I even tried to reset my password through email.

I reached out to customer support via chat, and they told me, 'Your email might already be in our system from before....what!!!! (I’ve never used you) and you need to email us first so we can delete the account and start over.' Seriously, isn’t that what the 'forgot password' option is supposed to handle?

If your registration process is this broken, I’m not even interested in checking out the rest of your offerings.

Absolutely terrible customer support. They just don’t get English. They don’t care one bit about your inquiries, and they’ll hit you with extra fees at the end of the month. I even asked them to close my account, but they ignored me and charged my account again the following month.

I wouldn't suggest this. Their agent's problem-solving skills are lacking. You won't get any options to fix your issues. Definitely not something I'd recommend.

This is a total rip-off! They've been pulling money from my account for two years since I canceled. They act like they have no clue about my emails until I finally showed them proof. No refunds at all, and honestly, shocking doesn’t even begin to cover it!!!

I keep getting bombarded with messages asking me to write a review for them. I never gave permission for them to share my personal info with third parties, but they went ahead and did it regardless.